Fuel your curiosity
Browse our resources, guidance, networking tips and other inspiration below to help you sharpen your research chops. Subscribe to our newsletter, called Fuel Your Curiosity, for automatic delivery.
Sign up for “Fuel Your Curiosity.” Monthly-ish musings for user researchers and other curiosities.
Sign up for “Fuel Your Curiosity.” Monthly-ish musings for user researchers and other curiosities.
Drop the ball, and you might just drop your user's trust
When a $100 gift card becomes more elusive than a luxury box invite, you know there’s a story worth telling. A very well-known FinTech company sent numerous emails inviting me to participate in …
Three interesting facts about airplanes that relate to UX
Three interesting facts about airplanes. I love flying. This wknd I flew to Bozeman, MT to celebrate my niece’s graduation and some family members' milestone birthdays. IT. WAS. SO. GOOD. TO. GET…
12 truths about conducting and teaching user research
I've been conducting and teaching user research as an independent consultant for 12 years. Here are 12 truths about this incredibly rewarding experience. 1. The design and user research…
Teamwork makes the dream work. UX is a team sport.
I laughed. I cried. It was better than Cats! The Netflix documentary about creating the song “We Are the World,” called “The Greatest Night in Pop,” is fantastic. It depicts product development at its core…
What are the differences between the mistakes designers and product managers often make when conducting user research?
What are the differences between the mistakes designers and product managers often make when conducting user research? While both may encounter similar challenges, their roles typically…
Capitalize on Sales Call Notes
Customer calls and user research are both essential approaches for gathering input about needs and preferences, though they serve different purposes and are conducted in distinct ways. Research..
Leverage Existing Research
Conducting more research or another customer call isn’t always the answer. Leveraging existing research is where one should begin. This allows you to work smarter, not harder. Getting familiar with…
Utilize Social Media Listening
Imagine you're at an amazing farmer's market filled with every type of fruit on earth. Each stall is jam-packed with fresh produce, from shiny apples to delicious-looking mangoes. You're walking through…
Learn the lingo: Qualitative Research
Qualitative Research || What is it? Qualitative research originated in the social behavioral sciences (e.g. sociology, anthropology and psychology). Today, in the context of…
Mine Customer Support Tickets
Most organizations have a wealth of customer feedback ripe for optimization. I’ve implemented various strategies for clients to make the most of different types of existing data. This allows us to uncover …
Sign up for “Fuel Your Curiosity.” Monthly-ish musings for user researchers and other curiosities.
Sign up for “Fuel Your Curiosity.” Monthly-ish musings for user researchers and other curiosities.