Fuel your curiosity
Browse our resources, guidance, networking tips and other inspiration below to help you sharpen your research chops. Subscribe to our newsletter, called Fuel Your Curiosity, for automatic delivery.
Sign up for “Fuel Your Curiosity.” Monthly-ish musings for user researchers and other curiosities.
Sign up for “Fuel Your Curiosity.” Monthly-ish musings for user researchers and other curiosities.
Mine Customer Support Tickets
Most organizations have a wealth of customer feedback ripe for optimization. I’ve implemented various strategies for clients to make the most of different types of existing data. This allows us to uncover …
What if we changed our perspective?
What if we changed our perspective? We live in a data-driven world. Understanding and utilizing data effectively isn’t just an asset—it’s essential. However, not everyone has equal access to learning these..
I do what I do because it allows me to help others and “fill my Curiosity Tank.”
Applied research is a craft. The concept of conducting research is easy to grasp but it is far more difficult than most anticipate. Applying it with rigor to produce high-quality, actionable results is a…
WHOM you collect the data from REALLY matters
I got a business credit card last month. I’m brand new to this very well-known and expansive financial services provider's ecosystem. This morning I was making my second payment (my first was made…
31 Interesting UXR Jobs
The user research jobs landscape is changing, yet again! There seems to be a significant increase in openings compared to earlier this year and interesting UXR positions around the globe. I thought it …
The Evolution of My Spam
As a small business owner with a very successful newsletter, I receive numerous unsolicited requests, multiple times a week. These solicitations, via email and LinkedIn, have evolved…
Why leveling up is crucial as a user researcher
I often think about pivotal moments that shaped my career as a user researcher and entrepreneur. A particularly memorable experience occurred during my time at Zillow. It was a conversation that…
UX teamwork can be a long game, but it’s worth the effort
Last week I ran five remote, one-hour sessions for a study we had just begun. While P1 was verbose (and a little angst), all five provided excellent, meaningful feedback and were on time! My stakeholders…
AI data mining and emails in discovery
In the legal world, emails can be used in discovery and as evidence. When will mining AI platform data to gather insights into participants' mental models become mainstream? How are AI…
"Research Theater" Defined with a Checklist
What is research theater? How is it identified? Why should I care? What can I do if I suspect it? Research theater refers to situations where organizations claim to be conducting research but are..
Sign up for “Fuel Your Curiosity.” Monthly-ish musings for user researchers and other curiosities.
Sign up for “Fuel Your Curiosity.” Monthly-ish musings for user researchers and other curiosities.