Fuel your curiosity
Browse our resources, guidance, networking tips and other inspiration below to help you sharpen your research chops. Subscribe to our newsletter, called Fuel Your Curiosity, for automatic delivery.
Sign up for “Fuel Your Curiosity.” Monthly-ish musings for user researchers and other curiosities.
Sign up for “Fuel Your Curiosity.” Monthly-ish musings for user researchers and other curiosities.
Learn the lingo: Qualitative Research
Qualitative Research || What is it? Qualitative research originated in the social behavioral sciences (e.g. sociology, anthropology and psychology). Today, in the context of…
Mine Customer Support Tickets
Most organizations have a wealth of customer feedback ripe for optimization. I’ve implemented various strategies for clients to make the most of different types of existing data. This allows us to uncover …
What if we changed our perspective?
What if we changed our perspective? We live in a data-driven world. Understanding and utilizing data effectively isn’t just an asset—it’s essential. However, not everyone has equal access to learning these..
I do what I do because it allows me to help others and “fill my Curiosity Tank.”
Applied research is a craft. The concept of conducting research is easy to grasp but it is far more difficult than most anticipate. Applying it with rigor to produce high-quality, actionable results is a…
WHOM you collect the data from REALLY matters
I got a business credit card last month. I’m brand new to this very well-known and expansive financial services provider's ecosystem. This morning I was making my second payment (my first was made…
The Evolution of My Spam
As a small business owner with a very successful newsletter, I receive numerous unsolicited requests, multiple times a week. These solicitations, via email and LinkedIn, have evolved…
Why leveling up is crucial as a user researcher
I often think about pivotal moments that shaped my career as a user researcher and entrepreneur. A particularly memorable experience occurred during my time at Zillow. It was a conversation that…
AI data mining and emails in discovery
In the legal world, emails can be used in discovery and as evidence. When will mining AI platform data to gather insights into participants' mental models become mainstream? How are AI…
Dare to dream big! AND GO FOR IT!
I just had a terrific conversation with a UXR colleague navigating a recent layoff. She worked in the role for nearly six years. Having worked alongside her for nearly two of those six years I can…
What is quality research?
Yesterday I joined a riveting panel discussion by Rosenfeld Media titled “A Genuine Conversation about the Future of UX Research,” with an audience of 400 + researchers and industry leaders. A key…
Sign up for “Fuel Your Curiosity.” Monthly-ish musings for user researchers and other curiosities.
Sign up for “Fuel Your Curiosity.” Monthly-ish musings for user researchers and other curiosities.