UX Lex
An evolving, interactive glossary of UX research terms.
It's ironic. Those of us who work in UX, user researchers included, aspire to create terrific user experiences. That’s what we do. But what we have done with our own terminology is to create a mess. Eighty UXers from around the globe began to address that problem in September 2019. Here is a sneak peek of that work. More details, and full credits, to come. Sign up here to get weekly terms in your inbox >>
Empathy Mapping
An empathy map is a visualization of trusted data used to express the understanding of a prospect, customer, or other persona. The process of collecting the data is called empathy mapping …
Journey Mapping
A journey map is a visualization of a process someone goes through to accomplish a specific goal. It typically contains actions, emotions, and touch points…
Mental Model
Each person has their own mental model that represents the way they think, feel and/or behave in regards to everything. They are based on beliefs…
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